Personal Tuition Sessions

Live Course and Placements Terms and Conditions of Booking

• All live course and work experience placement bookings are only confirmed upon payment. Receipts are emailed to you shortly after booking by our payment processing provider.

• Cancellations are not permitted once a course has been confirmed.

• We may permit transfer to another course date or product, but this is at our discretion and may not be possible. An administration charge may apply.

• Any special offers released for day course booking cannot be retrospectively applied to existing bookings.

• Some of our live courses offer the option to watch the stream after the course. However, this cannot be guaranteed, as failures in technology are beyond our control.

• You must not attend an in-person course if you are showing symptoms of COVID or have been advised to self-isolate. We cannot offer a refund in such circumstances and recommend you take out insurance to cover such a situation.

• Delegates of live webinar courses are responsible for ensuring they have a working internet connection and a suitable computer with a working webcam and microphone that can be used with Zoom before the course starts.

• In the rare event of a course or work experience placement being cancelled in its entirety, we will offer the option of transferring to another course date if available or a full refund of the course fee. This is the limit of our liability to you.

• Our courses do not guarantee a particular mark or a place at medical school. Students are free to accept or reject our advice.

• If the UK government imposes COVID-19 or other restrictions that prevent us from holding a course in a venue (including, but not limited to, the hotel no longer permitting courses or students not being able to travel to the city), then we will move all students to an online live webinar format.

• By booking a course place, you agree to all the above terms and conditions.

Online Course, Audiobook Course Conditions of Purchase

• All purchases are confirmed fully only upon payment.

• Once an Audiobook Course has been downloaded or streamed, refunds are not possible.

• Once an Online Course has been purchased, refunds are not possible unless we make an error.

• Any special offers released for Online Courses or Audiobook Courses cannot be retrospectively applied.

• Our courses do not guarantee a particular mark or a place at medical school. Students are free to accept or reject our advice.

• You agree to all the above terms and conditions by purchasing an Online Course or Audiobook Course.

Personal Tuition Session Conditions of Booking

• You should know that considerable preparation is undertaken before a private tuition session.

• Sessions can be cancelled more than 14 days before the scheduled session with a 25% administration charge to cover costs.

• Sessions with less than 14 days' notice are non-refundable. The tutor may not allow session rearrangement.

• If the student is late, the tutor will wait for 10 minutes. Then, if the student is in the UK, the tutor will attempt to contact the student by phone. If no contact is made with the student during this period, the tutor will leave, the entire session will be terminated, and no refund will be provided.

• If the student chooses to leave early, for example, after one hour of a two-hour session, no refund will be provided.

• The student must ensure they have a working internet connection and a computer that can run the Zoom software, as well as a microphone and webcam.

If the tutor must cancel the session, attempts will be made to reschedule, and if this cannot be mutually agreed upon, we will refund the session.

Any session's limit of liability will be the tuition fee's cost.