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Terms and conditions of booking of courses, work experience placements and online courses
All live course and work experience placement bookings are only confirmed upon payment. Receipts are emailed to you shortly after booking by our payment processing provider.
Cancellations are not permitted once payment has been made, and a course or placement has been confirmed.
Summer medicine placements can be reserved with a £500 deposit. This is not refundable under any circumstances. The remainder of the payment will be due six weeks before the start of the placement. The place will be cancelled if this payment is not received by the due date.
We may permit transfer to another course date or product, but this is at our discretion and may not be possible. Deposits cannot be transferred. An administration charge may apply.
Any special offers released for day course booking cannot be retrospectively applied to existing bookings.
Some of our live courses can watch the stream after the course. This cannot be guaranteed, as technological failures are beyond our control.
You must not attend an in-person course if you are showing symptoms of COVID or have been advised to self-isolate. We cannot offer a refund in these circumstances and recommend you take out insurance to cover such a situation.
Live webinar course delegates are responsible for ensuring they have a working internet connection and a suitable computer with a functioning webcam and microphone working with Zoom before the course starts.
In the rare event of a course or work experience placement being cancelled in its entirety, we will offer the option to transfer to another course date if available or a full refund of the course fees. This is the limit of our liability to you.
Our courses are not guaranteed to result in a particular mark or a place at medical school. Students are free to accept or reject any advice that we give.
Online courses and audiobooks are non-refundable and cannot be exchanged after purchase. Access will be given until the end of the assessment season for that particular academic year.
If the UK government imposes COVID-19 or other restrictions that prevent us from holding a course in a venue (including but not limited to the hotel no longer permitting courses or students not being able to travel to the city), then we will move all students to an online live webinar format.
You agree to all the above terms and conditions by booking a course or work experience place.